Callcenter4/19/2023 ![]() If set to queue, you get the default behavior, i.e., nobody's score gets increased upon entering the queue (regardless of the total length of their call). Raising the caller's score allows them to receive priority over other calls that might have been in the queue longer but not in the system as long. If set to system, it will add the number of seconds since the call was originally answered (or entered the system) to the caller's base score. This can be either 'queue' or 'system' (queue is the default). Whatever directory you choose, make sure it already exists and that FreeSWITCH has the required permissions to write to it. (local_stream://moh) or use $$/recordings/". wav file will play in a loop indefinitely. ![]() You can use any type of input here that is supported by the FreeSWITCH playback system: The system will playback whatever you specify to incoming callers. A table of different strategies can be found below. The strategy defines how calls are distributed in a queue. If defined to true, we'll delete all the tiers when the module is loaded. If defined to true, we'll delete all the agents when the module is loaded. This is useful if you're manipulating agent state external to mod_callcenter. If defined to true, agent state is changed to Reserved if the old state is Receiving, the call will only be sent to him if the state get's changed. If the agent does not answer the call, wait this defined time before trying him again. If the agent is on Do Not Disturb, wait this defined time before trying him again. If the agent presses the reject button on her phone, wait this defined time amount. The amount of time to wait before putting the agent back in the available queue to receive another call, to allow her to complete notes or other tasks. If the agent fails to answer calls this number of times, his status is changed to On Break automatically. ![]() Check the Agents Status table for more information. contact Ī simple dial string can be put in here, like: If using verto: status ĭefine the current status of an agent. uuid-standby will try to bridge the call directly using the agent uuid. callback will try to reach the agent via the contact fields value. We currently support 2 types, 'callback' and 'uuid-standby'. Useful to put into a ram disk for better performance. This is to specify a different name or path and name of the SQLite database. The callcenter will use the supplied ODBC database instead of the default behavior, which is to use the internal SQLite database. 4.3 Listing members(callers) for a queue.1.7 Time of Day / Voicemail timeout Example.1.3.13 max-wait-time-with-no-agent-time-reached.The callcenter application also has a tiered system for creating different agent 'priorities' as needed.Ī simpler alternative means of handling incoming call queues is with mod_fifo, a first-in, first-out (FIFO) queuing system. You can add a base score to help move a caller to the front of a queue or just remove the wait time from that queue. A caller's score increases by 1 for every second he waits. A score-based system is used to distribute inbound calls. ![]() The callcenter dialplan application provides call center functionality by distributing calls to agents using various scenarios and rules. Mod_callcenter is an inbound call queuing application that can be used for call center needs. ![]()
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